1. GENERAL TERMS

• 1.1. This Terms and Conditions (T&C) will be applied to your usage of SOFTQUO HOLDING LTD website (https://goldenrace.com) and other related URLs.
• 1.2. SOFTQUO HOLDING LTD is licensed and regulated in Malta by the Malta Gaming Authority. This website is operated under the following license granted by the Malta Gaming Authority: MGA/CRP/320/2016.
• 1.3. These T&C come into force as soon as You click on the “ACCEPT” button, if you do it, you signify to SOFTQUO HOLDING LTD that You have read these T&C and accept them. By using any of the Website You signify that You agree with these T&C.
• 1.4. You must read these T&C carefully in their entirety before clicking on the “ACCEPT” button. If You do not agree with any provision of these T&C You must not use or continue to use the Websites.
• 1.5. You fully understand and agree to be bound by the T&C contained herein and as may be amended by us from time to time.
• 1.6. SOFTQUO HOLDING LTD reserves the right to modify these T&C and, thus, to amend this agreement between You and SOFTQUO HOLDING LTD at any time with or without prior notice. Whenever such amendment shall limit your current rights or otherwise may be to your detriment, we will notify you prior to such changes coming into effect. If you do not agree to the updated T&C you must stop using the website.
• 1.7. Such amendments will become effective immediately upon being posted on https://www.golden-race.com. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updates with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the Version number and the date of the current T&S stated on this page.
• 1.8. These T&C are published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between You and SOFTQUO HOLDING LTD and in case of any discrepancy between a non-English version and the English version of these T&C, the English version shall prevail.
• 1.9. By using our website, you allow us to collect the data navigation you perform. If you desire to contact us, you can click in contact tab. By filling the form with the requested data (name, company, position, country, email and telephone) you give your permission to storage and processing the data in order to make a commercial profile for potential business. These uses can be read with more details in Annex A.
• 1.10. We reserve all rights not expressly granted to you.
• 1.11. These Terms make up the entire agreement between you and GOLDENRACE regarding your website use. They supersede any prior agreements.

2. COMPLAINTS - ANEX A

• 2.1. If You have a complaint, You can:
  • Contact with email customer support on gdpr@goldenrace.com
• 2.2. SOFTQUO HOLDING LTD will use best efforts to resolve a reported matter promptly.
• 2.3. If You have a query with regard to any transaction, You may also contact SOFTQUO HOLDING LTD at gdpr@golden-race.com with details of the query. We will review any queried or disputed transactions. Our judgement is final.
• 2.4. If for some reason You are not satisfied with the resolution of Your complaint by SOFTQUO HOLDING LTD, you can complain to the Malta’s Data Protection Commissioner attached in annex A.

3. Intellectual property

• 3.1. SOFTQUO HOLDING LTD is the sole owner of the trademark SOFTQUO HOLDING LTD and the SOFTQUO HOLDING LTD logo. Any unauthorised use of the SOFTQUO HOLDING LTD trademark and the SOFTQUO HOLDING LTD logo may result in prosecution.
• 3.2. The site www.golden-race.com is the uniform resource locator of SOFTQUO HOLDING LTD and no unauthorised use may be made of this URL on another website or digital platform without our prior written consent.
• 3.3. SOFTQUO HOLDING LTD is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
• 3.4. The contents and structure of SOFTQUO HOLDING LTD´s Website pages are subject to copyright © and database right in the name of SOFTQUO HOLDING LTD. All rights reserved. The copyright in this Website including all text, graphics, code, files and links belongs to SOFTQUO HOLDING LTD and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system does therefore not confer any rights whatsoever to the intellectual property contained in our system.
• 3.5. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of SOFTQUO HOLDING LTD.
• 3.6. You agree not to use any automatic or manual device to monitor or SOFTQUO HOLDING LTD web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.

4. Severability

• 4.1. If any provision of these T&C is held to be illegal or unenforceable, such provision shall be severed from these T&C and all other provisions shall remain in force unaffected by such severance.

5. Entire Agreement and Admissibility

• 5.1. This Agreement constitutes the entire agreement between You and SOFTQUO HOLDING LTD with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and SOFTQUO HOLDING LTD with respect to this Website.
• 5.2. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

6. Applicable law and jurisdiction

• 6.1. These T&C are governed by the Laws of Malta and the parties submit to the jurisdiction of the Maltese courts and/or to the rules of arbitration in accordance with the Malta Arbitration Act as administered by the Malta Arbitration Centre.

7. Basic information that you must know.

Basic information of protection data
Responsible: SOFTQUO HOLDING LTD
Purpose: Manage the website use, the potential relationship and sending commercial information.
Legitimation: Your Consent
Recipients: SOFTQUO HOLDING LTD GROUP
Rights: Interested parties has the right to access, rectify and delete the data, as well as other rights, as explained below.
Conservation: SOFTQUO will process your information during the whole period of the relationship or until you require to us its suppression. Without prejudice to the maintenance of data that may be required by the authorities.
Additional Information: You can consult additional information about data protection in ANEX B

8. Basic user’s rights.

Basic information of protection data
Access	The organisation must inform about: The purposes of the treatment, categories of personal data that are processed and the possible data communications and their recipients. If possible, the period of conservation of your data. If not, the criteria to determine this term. The right to request the rectification or suppression of the data, the limitation to the treatment, or to oppose it. The right to file a claim with the Control Authority. If an international data transfer occurs, receive information on the appropriate guarantees. The existence of automated decisions (including profiles), the applied logic and consequences of this treatment
Rectification	To rectify inaccurate data and complete incomplete personal data, even with an additional declaration.
Suppression/Deletion	Interested parties can request: The suppression of personal data without due delay when any of the cases contemplated concur. For example, illicit treatment of data, or when the purpose that motivated the treatment or collection. However, a series of exceptions are regulated in which this right will not apply. For example, when the right to freedom of expression and information should prevail.
Limitation of the treatment	Interested parties can: Request the person in charge to suspend the processing of data when: The accuracy of the data is contested, while the accuracy is verified by the person responsible. The interested party has exercised his right of opposition to the processing of data, while verifying if the legitimate reasons of the responsible party prevail over the interested party. Ask the person responsible to keep your personal data when: The data processing is illegal, and the interested party opposes the deletion of their data and requests instead the limitation of its use. The person in charge no longer needs the data for the purposes of the treatment, but the interested party does need them for the formulation, exercise or defence of claims.
Data portability	Interested parties can: Receive the personal data provided in a structured format, of common use and mechanical reading, and be able to transmit them to another responsible, whenever technically possible.
Opposition	Interested parties can oppose to the personal data treatment: When for reasons related to your personal situation, the processing of your data must cease unless a legitimate interest is proven or is necessary for the exercise or defence of claims. When the treatment is focused at direct marketing.
Not to be object of individualized decision	Interested parties have the right not to be the subject of a decision based solely on automated processing, including profiling, which produces legal effects or affects them. Exceptions: When it is necessary for the conclusion or execution of a contract. When it is allowed by the Law of the EU or the Member States, with adequate measures to safeguard the rights and freedoms of the owner of the data. When there is explicit consent of the owner of the data.

9. Cookies

• 9.1. We use cookies for storage all identifiers related with the equipment, activity and preferences in order to make a comfortable experience for you.
• 9.2. We also use cookies to combat activity that violates our policies or otherwise degrades our ability to provide you the SOFTQUO HOLDING LTD services.
• 9.3. The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible.
• 9.4. We use cookies to enable the functionality that helps us provide SOFTQUO HOLDING LTD’s services.
• 9.5. If you continue using this web without changing your cookie settings or you click "Accept" below then you are consenting the processing of your cookie data.

10. Responsible Gambling

10.1. SOFTQUO HOLDING LTD is a responsible B2B operator, fully dedicated to Social Responsibility. Together with our partners we are committed to the safety of all risk groups and vulnerable people, especially minors and those unauthorised to gamble. In our website you will be able to see the following displayed logos:

10.2. SOFTQUO HOLDING LTD considers that gambling needs to be enjoyed in a responsible manner so we do our best to ensure a safe experience.

10.3. We are licensed and certified to operate in the most strictly regulated jurisdictions such as MGA, UKGC, Spain.

10.4. Player support is handled directly by the Operator B2C you have enrolled with. For further information and access to help and support, please check their Responsible Gambling pages and information links.

10.5. SOFTQUO HOLDING LTD recommends players to:

• Set account limits to control your gambling. With your Online Operator, you can set limits for your account. There are tools you can use to keep control of your game play: such as self-exclusion, self-assessments, time limits, deposit limits...
• Keep track of the time spent gambling. When online or in person, consider setting an alarm to remind you when to stop.
• Monitor how much you are spending.
• Avoid having multiple accounts as this makes it much harder to manage what you spend.
• Self awareness: We recommend that you seek help if at any point you feel like you’re getting carried away. Below you will find a list of Associations and centres offering guidance, support and help:

Associations and centres offering support and help:

The “Responsible Gambling” section contains a list of establishments and associations which specialise in gaming pathology which players may consult and where they may seek professional help:

JUGADORES ANÓNIMOS DE ESPAÑA :

ASOCIACIÓN PARA LA PREVENCIÓN Y AYUDA AL LUDÓPATA (APAL) :

VIDA SIN JUEGO :

GRUPOS DE AUTOAYUDA PSICOLÓGICA PARA JUGADORES Y FAMILIARES (APEAP) :

FEJAR (FEDERACIÓN ESPAÑOLA DE JUGADORES DE AZAR REHABILITADOS) :

ANNEX A – CONTACT DETAILS

CONTACT

ANNEX B – ADDITIONAL INFORMATION

ADDITIONAL INFORMATION
Responsible	Identity: SOFTQUO HOLDING LTD Company no. C 39212 Address: Ruby Court, Apartment 6 Andrea Debono Street Birguma, Naxxar Malta Skype account: golden-race Email: gdpr@golden-race.com Data Protection Officer: MARINA ANTÚNEZ FERNÁNDEZ
Purpose	At SOFTQUO HOLDING LTD we treat the information provided by the interested persons in order to: Sending commercial information Manage the commercial relationship Protecting company interests and compliance with legal obligations.
Legitimation	Consent: SOFTQUO HOLDING LTD will ask your consent for processing the personal data you will provide to us. Your consent will legitimize all the treatment which looks for compliance with the purposes as stated above.
Recipients	The data only will be communicated to other companies of the GoldenRace’s business group for business purposes, including treatment of personal data of clients
Rights	Right to request access to personal data concerning the interested party Right to request rectification or deletion, Right to request the limitation of the treatment, Right to oppose treatment, Right to data portability; Right to not to be object of individualized decisions
Conservation	SOFTQUO will process your information during the whole period of the relationship or until you require to us its suppression. Without prejudice to the maintenance of data that may be required by the authorities.